What managed IT costs
You should be able to see what this costs before you spend time on a call. Answer a few questions and you'll have a close estimate in about thirty seconds.
The short answer
Most of the businesses we work with run five to twenty-five people and have no IT person of their own. They land between $478 and $4,600 a month. Two things move that number: how many people you have, and how much you would like us to handle. Most sit in the middle.
Office networks and servers are billed by location rather than by person, so they sit on top of those numbers. Details further down.
Figure out your monthly cost
A few sliders and a couple of choices. Have a look around, there's nothing to fill in yet.
Want a real number?
What you see above is an estimate. To give you a real number I have to see what you already have. That takes about fifteen minutes.
Short Zoom or a phone call, whichever you like. I ask what you're running, who handles IT now, and what keeps breaking. You ask me whatever you want. No proposal on that call, just a look at where things stand.
If we aren't a fit, I'll say so on the call and point you somewhere better. That happens, and it's ok.
Questions people actually ask
Why is there a five person minimum?
Under five people, the plan usually costs more than it saves. If you run a two or three person shop, call me anyway and I'll tell you what to set up on your own. Plenty of time to talk again once you have grown into it.
What counts as a person?
Anyone with a company email who signs into Microsoft 365 or Google Workspace. We bill by person or by computer, whichever is fewer. Say eight people share six computers. You pay for six.
What is included, and what costs extra?
Included is anything that keeps what you have working. Fixing problems. Updates. Antivirus. Getting back a file someone deleted. Outlook acting up. A printer that won't print. Wi-Fi trouble in the office.
How much of that's covered depends on the plan. On Starting out you can call about any of it, and if we have to remote in and do the work it's billed at $129 an hour. On Keep it running the remote work is included. On Run it for me the scheduled onsite visits are included as well.
Extra is anything that builds something new. A new hire. A new computer. A new location. New software. If it makes something that wasn't there before, it's a project, and we quote it before we start.
Do you do Google Workspace, or only Microsoft 365?
Both, and the price is the same either way. We set up and support whichever one you run, and the cloud part covers it along with email security, the password manager, and remote support. One line on one bill. If you're moving from one to the other, that's a project and we quote it before we start.
Will we need a more expensive Microsoft license?
Some businesses do. The Cloud Pack is built on the standard license, and that covers most shops fine. Some need Microsoft 365 Business Premium instead. Premium is the one that adds device management, conditional access and the stronger security tools, and it's usually what your cyber insurance is asking about when the renewal form gets specific. It costs more from Microsoft, so the Cloud Pack goes up to match. Google Workspace has a similar step up and it works the same way.
We'll tell you which one you actually need on the call, and we won't move you up just because the option exists.
What about the phone system, the firewall, or the server?
Those get billed by location, not by person. Office network support is $49 a month per location and a server is $186 a month. One office needs one firewall whether five people work there or fifteen. Phones depend on how many lines you need, so those we size on the call.
Do you support Buildertrend, Procore, QuickBooks, or Knowify?
Yes. We put the software you run jobs on into the agreement by name, so it's covered the same as your email and your computers. Worth asking us about on the phone, it's easier to explain out loud than in writing.
Do you make me sign a long contract?
Three months to start, then month to month with thirty days notice. The three months are there because onboarding takes real work and it's worth doing properly once.
Can you just come fix one thing?
We don't take one-off repairs, but we can point you the right direction. For computer repair we send people to a local PC shop and we're happy to pass along a name.
One thing to know before you call
We work on a plan rather than one-off repairs. Most of what we do happens before anything breaks, and that includes the software you run jobs on.
Still sorting out what you're shopping for: